Plaza 1821 Fire Safety

Regenda Homes and Redwing Living – Matthew Rothwell, Director of Asset Management ( matthew.rothwell@regenda.org.uk )

Under the Building Safety Act 2022, the Principal Accountable Person (PAP) holds legal responsibility for ensuring the safety of high-risk residential buildings. This includes:

• maintaining the structural and fire safety of the building,
• preparing and updating the Building Safety Case,
• ensuring that all safety risks are identified, assessed, and mitigate
• ensure residents are kept informed and engaged in building safety matters through clear communication and accessible information
• responsible for submitting Mandatory Occurrence Reports to the Building Safety Regulator (BSR) within statutory timeframes maintaining accurate records of all safety-related incidents
• ensuing robust governance, monitoring, and continuous improvement mechanisms are in place to uphold building safety and regulatory compliance.

Accountable Person (AP): 

Regenda Homes and Redwing Living - Alison Robinson, Strategic Lead – Fire and Building Safety ( alison.robinson@regenda.org.uk )   

Responsible for the day-to-day management of building safety, including

• monitoring safety systems,
• responding to resident concerns,
• escalating incidents as required,
• support the PAP in fulfilling legal duties,
•   play a key role in incident investigation and resolution.

It’s our job to make sure every resident feels safe in their home. If at any time you feel that your safety - or the safety of others - is not being protected, we need to know.
 
Please report any concerns or incidents, no matter how small they may seem. If you prefer, you can do this anonymously, and your identity won't be shared.
 
Residents and staff can report concerns via:
Phone: 0344 736 0066
Email: buildingsafety@regenda.org.uk
Website: www.regenda.org.uk (Fire & Building Safety page)
In person: Concierge or Property Manager

It’s important that you feel listened to when you report something to us. If you feel that your concern has not been addressed or you’re not happy with the response, please tell us.

You can:

• Make a formal complaint via:  www.regenda.org.uk/feedback
• Contact Matthew Rothwell, the Director of Asset Management directly: matthew.rothwell@regenda.org.uk

The Housing Ombudsman Service is an independent, unbiased, and free service for social housing residents.

The Housing Ombudsman do the following:

• Investigate complaints from residents, leaseholders, and shared owners about social housing providers – including Regenda and Redwing.
• Make sure we treat residents fairly and follow proper procedures
• Publish reports and recommendations to help landlords improve services and prevent future issues
• Share complaints that have been raised to the Housing Ombudsman to show housing providers what they can do better and how to avoid complaints in future.
• Help residents and landlords resolve issues and complaints.

You can get in touch with The Housing Ombudsman via:

Phone: 0300 111 3000 (Call Monday to Wednesday and Friday: 9am–5pm, Thursday: 9am–3:30pm)
Live Chat: Available on their website at housing-ombudsman.org.uk 
Email: General enquiries: info@housing-ombudsman.org.uk or existing cases:  casework@housing-ombudsman.org.uk
Online Complaint Form: Submit a complaint at housing-ombudsman.org.uk/residents/make-a-complaint

Postal Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET

The Building Safety Regulator (BSR) helps keep buildings safe for people who live in them.

It is part of the Health and Safety Executive.

The Building Safety Regulator:

• Checks that building safety rules are followed

• Makes sure building owners fix safety problems

• Sets safety rules for tall buildings

• Checks that building inspectors are doing their jobs properly

• Listens to residents and checks how they are involved in safety decisions

• Looks into safety complaints and takes action if needed

You can contact the Building Safety Regulator if you are worried about the safety of your building.

Visit:  www.hse.gov.uk/building-safety (this link goes to another website) or learn more:  https://www.gov.uk/guidance/contact-the-building-safety-regulator (this link goes to another website)