Fire Safety in Plaza 1821

plaza 1821
Address: Plaza 1821, William Jessop Way, Princes Dock, Liverpool Waters, Liverpool, L3 1DZ
 
Building Safety registration number: HRB03571G3P9

About your building:

Plaza 1821 is a 17-storey apartment building with 15 upper floors that have 7 apartments on each floor. The bottom 2 floors consist of a commercial unit, seating areas, reception, ancillary and storerooms. The building was constructed between 2017-2019 and is of modern steel frame with concrete floors, a flat roof and an attached external wall system which is of non-combustible materials.

Fire Protection at Plaza 1821:

As part of our commitment to keeping you safe, we regularly check the fire safety measures in your building. These checks will be done by approved contractors on our behalf and they will check the following Fire Protection Equipment in your building:

•    Fire alarm
•    Emergency lighting
•    Sprinklers
•    Automatic Opening Vents
•    Dry risers
•    Flat entrance doors
•    Communal doors 

Sharing fire safety information

Fire Safety Information Pack

We care about making fire safety information available so you can understand more about the protection measures in your building and what you need to do in case of a fire.

The Fire Safety Information Pack for your building provides you with as much information as possible about fire safety in your building including the fire evacuation plan. Please take the time to read the information inside.

Your building's Fire Safety Pack:
 Plaza 1821 - Fire Safety Pack (this link will open in a new window)

Fire Safety Risk Assessment (FRA)

A Fire Safety Risk Assessment is an annual check we carry out to look for fire risks and what we need to do to manage these risks. The FRA is always carried out by a qualified and experienced person and we work with the Fire Service to make sure all necessary fire safety actions are taken. 

Your building's Fire Safety Risk Assessment (FRA):

Building Safety Case Report

We must create a Building Safety Case Report for high-rise residential buildings. It sets out  out the building safety risks how we manage the risks to keep you safe. 

The document must be submitted by us to the Building Safety Regulator, and we have made it available for you to download below.

Your building's Building Safety Case Report:
Building Safety Case Report - Plaza 1821 (think link will open in a new window)

Managing fire safety in your building

We are open and transparent about how fire safety is managed for your building. We share information about the fire safety measures in your building, who is legally responsible for your safety, how we report incidents to the Building Safety Regulator, and our approach to including you in decisions around fire safety. 

Your role in fire safety

There are things you can do to help keep yourself, your family and neighbours safe:

·       Learn the fire safety instructions for your building – these will be provided when you move in, and every year after that. You’ll also find information on notice boards in communal areas.

·       Keep fire doors closed, don’t tamper with the mechanisms, and report any faults or issues to us.

·       Keep hallways, stairs and exits clear of personal belongings, furniture or rubbish.

·       Do not store flammable items in shared areas or balconies.

·       Allow us to access your home for scheduled fire door inspections and maintenance.

·       Take part in regular fire drills or briefings.

·       Let us know if there are any vulnerabilities that mean we need to evacuate someone in a different way.

·       You must report any issues or concerns to us – this includes broken alarms, blocked exists, or changes in your home that could affect fire safety.

Keeping you informed about fire safety

We believe in keeping you well-informed about fire safety. We want you to feel confident about fire safety and to be involved in future plans and changes.

Our building safety engagement strategy outlines how we will do this, and how we will work with you to keep your home safe. This strategy complies with the Building Safety Act 2022 and the Fire Safety (England) Regulations 2022.

Keeping you updated:

We will keep you up to date using the following methods:

  • Quarterly meetings (in person and online)
  •  Newsletters
  •  Website updates
  •  Noticeboards
  •  Email and surveys

Gathering your feedback and opinions:

We will consult you on fire and building safety issues, including:

  •  Replacement or repair of fire doors
  • Installation or modification of fire detection and alarm systems
  • Changes to the evacuation strategy, routes or emergency signage
  • Major refurbishment works that may impact fire safety systems
  • Changes to how we approach building safety and fire risk
  • How you’d like to get fire safety information and updates from us
  • New fire-safety campaigns

We are committed to a transparent and inclusive consultations process, and we review all feedback to inform decisions and future planning.

View our Building Safety 18m Engagement Strategy in full:  Buildings Safety 18m - Engagement Strategy (this document will open in a new window)

How to get involved:

To get involved in fire safety consultations, forums and panels, please contact our Building Safety Team:

Email: buildingsafety@regenda.org.uk

Call: 0344 736 0066 and ask for a member of the Building Safety Team

Write to us:

The Building Safety Team, Regenda Homes, Commutation Plaza, 1 Commutation Row,

Liverpool, Merseyside, L3 8QF

Visit us (by appointment only):

Commutation Plaza, 1 Commutation Row, Liverpool, Merseyside, L3 8QF

Opening hours: 9am - 5pm Monday to Friday

Key contacts for fire safety

Matthew Rothwell, Director of Asset Management 

Email: matthew.rothwell@regenda.org.uk

Our Director of Asset Management is the Principle Accountable Person for fire safety.

Under the Building Safety Act 2022, the Principal Accountable Person (PAP) is legally responsible for making sure our high-risk residential buildings are safe.

This includes:

  • maintaining structural and fire safety of the building
  • preparing and updating the Building Safety Case
  • making sure that all safety risks are identified and steps are taken to reduce them
  • keeping residents informed and engaged in building safety matters through clear communication and accessible information
  • responsible for submitting Mandatory Occurrence Reports to the Building Safety Regulator within required timeframes
  • keeping accurate records of all safety-related incidents
  • ensuing robust governance, monitoring, and continuous improvement mechanisms are in place to uphold building safety and regulatory compliance.

 

Alison Robinson, Strategic Lead – Fire and Building Safety
Email: alison.robinson@regenda.org.uk )   

Alison Robinson is the Accountable Person — responsible for the day-to-day management of building safety, including

  • monitoring safety systems
  • responding to resident concerns
  • escalating incidents as requires
  • support the PAP in fulfilling legal duties
  • incident investigation and resolution.

 

 

Mandatory Occurence Reporting Procedure

We take building safety very seriously, and we want to hear from you if you notice a problem in your building so we can sort it out quickly.  

When a building safety or fire safety issue is reported, we must investigate  and report it to the Building Safety Regulator if it meets a specific criteria. This is called a 'Mandatory Occurrence' and it is usually things like a fire, structural failure, or unsafe materials.

As your landlord, we have a legal duty to have a Mandatory Occurrence reporting system for the high-rise buildings we are responsible for. We use the system and follow the Mandatory Occurrence Reporting process when these building safety incidents and risks are reported to us.

Who can report a safety concern?

  • Anyone can report a safety concern to us – this includes residents, customers, staff, or visitors. Reports can be made anonymously.

What happens when a report is made?

  • Details are logged and a case is created on our system.
  • The issue is escalated to the Building Safety Team immediately.
  • If it’s out of hours, the On-Call Manager is contacted.

 

What happens next?

  • An Immediate Action Plan is created within 24 hours to reduce any risk.
  • The Accountable Person (AP) checks if the issue qualifies as a Mandatory Occurrence (a serious safety event that must be reported by law).
  • If it is a Mandatory Occurrence:
  • It is reported to the Building Safety Regulator.
  • Customers are updated in writing about the issue and what’s being done.

 

If it is not a Mandatory Occurrence:

  • The issue is managed internally by the Building Safety Team.

 

Our Mandatory Occurrence Reporting Procedure in full

 

How to report fire safety concerns

It’s our job to make sure every resident feels safe in their home. If at any time you feel that your safety - or the safety of others - is not being protected, we need to know.
 
Please report any concerns or incidents, no matter how small they may seem. If you prefer, you can do this anonymously, and your identity won't be shared.
 
Residents and staff can report concerns via:
Phone: 0344 736 0066
Email: buildingsafety@regenda.org.uk
Website: www.regenda.org.uk (Fire & Building Safety page)
In person: Concierge or Property Manager
Write to us: The Building Safety Team, Regenda Homes, Commutation Plaza, 1 Commutation Row, Liverpool, Merseyside, L3 8QF

Not being listened to? Here's what you can do

It’s important that you feel listened to when you report something to us. If you feel that your concern has not been addressed or you’re not happy with the response, please tell us.

You can escalate your report to us by making a complaint or reporting it directly to the Director of Asset Management.  You can also report concerns to the Housing Ombudsman Service or the Building Safety Regulator. Details of how to do this are below.

Escalate your report to us

We want to know if you feel your concern has not been addressed or if you’re not happy with the response. 

You can:

Talk to the Ombudsman

The Housing Ombudsman Service is an independent, unbiased, and free service for social housing residents.

The Housing Ombudsman do the following:

  • Investigate complaints from residents, leaseholders, and shared owners about social housing providers – including Regenda and Redwing.
  • Make sure we treat residents fairly and follow proper procedures
  • Publish reports and recommendations to help landlords improve services and prevent future issues
  • Share complaints that have been raised to the Housing Ombudsman to show housing providers what they can do better and how to avoid complaints in future.
  • Help residents and landlords resolve issues and complaints.

You can get in touch with The Housing Ombudsman via:

Phone: 0300 111 3000 (Call Monday to Wednesday and Friday: 9am–5pm, Thursday: 9am–3:30pm)
Live Chat: Available on their website at housing-ombudsman.org.uk 
Email: General enquiries: info@housing-ombudsman.org.uk or existing cases:  casework@housing-ombudsman.org.uk
Online Complaint Form: Submit a complaint at housing-ombudsman.org.uk/residents/make-a-complaint

 

Postal Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET

Talk to the Building Safety Regulator

The Building Safety Regulator (BSR) helps keep buildings safe for people who live in them.

It is part of the Health and Safety Executive.

The Building Safety Regulator:

  • Checks that building safety rules are followed

  • Makes sure building owners fix safety problems

  • Sets safety rules for tall buildings

  • Checks that building inspectors are doing their jobs properly

  • Listens to residents and checks how they are involved in safety decisions

  • Looks into safety complaints and takes action if needed

You can contact the Building Safety Regulator if you are worried about the safety of your building.

Visit:  www.hse.gov.uk/building-safety (this link goes to another website) or learn more:  https://www.gov.uk/guidance/contact-the-building-safety-regulator (this link goes to another website)