Pets can be an important part of family life, and provide wellbeing and mental health benefits.

If you are thinking about getting a pet, please consider:

  • Whether your home has enough space.
  • Whether you can provide the daily care an animal needs.
  • Whether your tenancy allows pets.

 

Permission for pets

You must ask us for permission before bringing a pet into your home. 

When you make a request to us, we will look at things like yourproperty type, pet welfare, and tenancy conditions.

Some tenancy and lease agreements have restrictions on the types and numbers of pets allowed. If you are unsure, please check your agreement or contact us.

To request permission, please contact us using our online form at the bottom of this page, or by calling our customer service team. We will ask about:

  • How many pets you would like to keep
  • The type and breed of each pet

Unfortunately, in some cases, we may not be able to approve a pet. This may apply if your   property doesn't have a   private outdoor space, has shared entrances, or where legislation restricts certain breeds.

Keeping a pet without permission is not allowed under your tenancy or lease agreement. If this happens, we will talk with you to understand the situation and agree the next steps together. In some cases, this may mean that the pet cannot stay in the home, which is why it’s important to get permission from Redwing before bringing an animal into your property.

It's important to us that you and your pet are safe and healthy, and that your home is kept in good condition. If you need any support with this, please contact us.

  • Pets  should be supervised to help keep them safe and prevent damage to your home. 
  • If your pet causes any damage, you are responsible for arranging and paying for repairs within 14 days. This could include damage such as scratching doors, chewing fixtures or soiling carpets.
  • Please clean up any pet mess immediately, including in shared areas.
  • Please treat your pet regularly for fleas and worms. If you think your pet may have fleas, treat the issue promptly.
  • If an infestation affects your home, you may be responsible for any related cleaning costs.

If you are experiencing any difficulties with caring for a pet, please contact your property manager on 0344 736 0063 or email info@redwing.co.uk.

If you need information in another format or prefer another way to contact us, please let us know. We are here to support you.

What happens next?

Your property manager will review your request. They may contact you if they need any additional information.

We will confirm the decision in writing by email, or by letter if required.

The decision will be based on the rules set out in your lease or tenancy agreement, which is the legal document that explains what is and is not allowed in your home.

We will keep you informed throughout the process.