Our performance

We want to make it easy for you to see how we are performing against our corporate objectives and against other similar sized housing associations in our region.
In this section, you will find our financial statements, our latest annual reports and our Value for Money statement.

Part of The Regenda Group

Some of the reports in this section cover our performance as part of our parent company, The Regenda Group, including:
  • Our Annual Report
  • The Value for Money statement
  • Environmental, Social and Governance Report
  • Complaints and Service Improvement Report
  • Metrics That Matter

Annual performance reports

We write reports once a year to show our residents how well we are delivering different services, what we have achieved and where we can improve. 

Our annual report provides an overview of the previous year across areas including complaints, tenant satisfaction, repairs and maintenance and more.

We also publish an Environmental, Social and Governance (ESG) Report cover how we impact the environment, society and how we are governed.

Read our latest  Annual Report for 2024 - 2025 (this link will open in a new tab.)

Read our latest Environmental, Social and Governance (ESG) Report for 2024 - 2025 (this link will open in a new tab.)

Complaints performance

We want to be open about how we handle complaints and how we learn from them. 

We publish information about how well we handle complaints, what we're doing to improve and how we comply with the Housing Ombudsman's Complaints Handling Code.

Find out more: Complaints Performance (this link will open in a new window)

Tenant Satisfaction Measures

Tenant Satisfaction Measures (TSMs) have been introduced by the Regulator of Social Housing to assess how well social housing landlords in England are doing at providing good quality homes and services.    

There are 22 TSMs. 12 come from customer surveys and 10 come from information we hold in our systems.  

They aim to drive up standards and improve the quality of social housing, ensuring we can be held accountable for the quality of service we provide.   

The TSMs focus on the following five key areas:  

  • Keeping properties in good repair  

  • Maintaining building safety   

  • Respectful and helpful engagement  

  • Effective handling of complaints  

  • Responsible neighbourhood management  

Find out more about our Tenant Satisfaction Measures and read the results in full: Tenant Satisfaction Measures (this link will open in a new window.)

Metrics That Matter

The Customer Voice Panel helps us focus on what matters most to you. Alongside Tenant Satisfaction Measures, the panel tracks extra performance indicators called Metrics That Matter.

These measures are reviewed during the year to make sure they stay relevant.

Find out more: Metrics That Matter

Want this content in another format?

If you would like to read this content in another way (like in a large font or another language) please get in touch with us: marketingandcommunications@regenda.org.uk