You Said, We Did

We listen to what you tell us about our services. When you give us feedback, we share it with the right teams so we can learn and make things better.

We update this page every time a consultation closes so you can see what has changed - or is going to change - as a direct result of your input.

See below to see what’s changed based on what you’ve told us.

Date of activity

Name of consultation

You said

We did / didn’t / are doing

September 2025

ASB policy

Display information about reporting ASB in apartment blocks.

Information on how to report ASB will be added to digital notice boards.

September 2025

Sinking fund Policy consultation

“The policy is too open in terms of leaseholder liabilities” - can this be made more specific?

Cannot make policy more specific; supporting documentation will address points.

September 2025

Sinking fund Policy consultation

Introduce a communications piece explaining why sinking fund levels are set.

Meetings scheduled Jan 2026 plus lifecycle costing data will support explanation.

September 2025

Sinking fund Policy consultation

Explain what GDPR legislation is in the policy.

Definitions updated to include GDPR.

September 2025

Leasehold Management Policy consultation

Define the acronym ASB in the policy.

Definitions updated to include ASB.

April 2025

Rent & Service Charge webpage consultation

Ask someone with a visual impairment to review the website.

Not yet engaged users with visual impairments; will explore inclusive review.

April 2025

Rent & Service Charge webpage consultation

Create a video about service charges.

Video planned within next 3 months.

April 2025

Rent & Service Charge webpage consultation

Use digital noticeboards in communal areas for service charge info.

Digital noticeboards in 8 developments; more being purchased.

April 2025

Rent & Service Charge webpage consultation

Difference between scheme and property charge unclear.

Added FAQ explaining difference.
You Said, We Did