Home contents and building insurance

It's important your home is insured. The type of insurance you need depends on your tenancy, lease, and the kind of home you live in.

There are two main types of home insurance:

  • Buildings insurance — covers the structure of your home
  • Contents insurance — covers your belongings

What type of home insurance do I need?

If you rent your home from Redwing, you only need to pay for home contents insurance. We take care of the buildings insurance for you.

What is home contents insurance?

Contents insurance helps protect your belongings if they are damaged, lost or stolen. Things this covers could include:

  • Furniture - sofas, tables, chairs, beds.
  • Appliances - fridges, ovens, washing machines, microwaves.
  • Electronics - televisions, computers, tablets and other devices.
  • Clothes and personal items - clothes, shoes, jewellery and accessories.
  • Household items - carpets, curtains, decorative items.

You  will need to arrange this insurance yourself, but we can provide guidance if you need help.

What is buildings insurance?

Buildings insurance covers the structure of your home, including the walls, roof, windows, and permanent fixtures such as kitchens and bathrooms. It protects your home against damage from things like fire, flooding, storms, or vandalism.

Who arranged buildings insurance?

As a tenant you do not need to arrange or pay for buildings insurance yourself. 

Redwing (through our parent organisation, The Regenda Group) arranges this for you as part of your service charge. This is explained in your lease or tenancy agreement.

We review the insurance contract every five years to ensure it continues to offer good value.

Please note: if you need to make a claim on your insurance, you will need to make a payment to do this (this is called an 'excess' payment). You can find the amount in your insurance summary document.

Making a claim

Depending on the incident, you may need to make two claims.

  • One to the buildings insurer (which we arrange)
  • One to your contents insurer (which you cover)

Buildings insurance claims

To make a claim against our buildings insurance (for the structure of your home), please call the number below:

    • Call 0161 274 9077
    • Quote policy number 3323759

If you need support making a claim or cannot use the phone, please contact us and we will help you.

Please note: All insurance policies have exclusions. Please check your policy documents to understand what is and isn’t covered.