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Report a repair

How to report a repair:

We've made it really easy to report a repair to us: 

  • Online through The Hub

  • Call 0344 736 0063 Monday to Friday from 8am to 5pm

  • Email

  • Send us a private message on Facebook or Twitter (please do not share any personal information publicly over social media)

If you need an emergency repair (for example, you have a loss of heating, an uncontainable water leak or loss of power), please call 0344 736 0066. Our phone lines are open 24 hours a day, seven days a week for emergency repairs. 

The response time for repairs is dependent upon the level urgency and you will be advised of this when you contact us. 

A repair that requires an emergency response will be attended to within 4 hours. An emergency response may only be to make safe and any additional works to complete the repair may take place on a further appointment. 

You will always be given an appointment time and date for your repair and we will send a text message to confirm the details.