Sales and lettings: 0151 703 3703
Property management: 0344 736 0063
Here is your opportunity to get involved! At Redwing we are offering all tenants a wide range of opportunities to be involved in the management of your housing, including the ability to influence strategies, the formulation of housing related policies, and the delivery of services.
It is important for us to listen to you about how we can improve. There are a number of ways for you to talk to us and get involved that can be quick and simple from the comfort of your own home or through more involved routes.
Help us to understand our customers’ needs better
Build a stronger partnership between Redwing and its customers
Listen to and act on feedback through resident involvement
Be sign posted to training opportunities and conferences
Improve your analytical skills and information gathering skills
Make new friends along the way!
Our Resident Voice Panel acts as a critical friend, challenges and provides constructive feedback
Our Customer Feedback Panel provides feedback on how a complaint has been handled by Regenda and Redwing. The panel reviews and challenges to ensure that Regenda and Redwing provide an appropriate response to all formal complaints. The panel also supports us to monitor and improve how complaints are handled.
The role of scrutiny is to take a detailed look at the services Regenda and Redwing provides, drive improvements from a customer perspective and be a ‘critical friend’. To carry out independent reviews on specific topics or services and make recommendations to improve services. Findings and recommendations made will be put forward to the Resident Voice Panel who will constructively challenge Regenda and Redwing with these findings.
We currently have a number of surveys relating to the Tenant Satisfaction Measures as well as repairs and complaints.
These are focussed discussions on specific topics. Customers can match themselves against focus group opportunities based on their own interests.
Being part of our readers panel means reviewing written communications to customers. To ensure that our communication is effective and meets the needs of all our customers