Anti social behaviour

Anti-social behaviour (ASB) is any behaviour that causes nuisance, annoyance, or distress to another person. This can include:

• Noise nuisance, e.g. loud music, persistent shouting
• Behaviour which is aggressive, threatening or causing intimidation or harassment
• Intimidation and harassment
• Domestic abuse or hate crime related incidents.

We do not consider the following to be anti-social behaviour:

• Cats fouling individual gardens
• Normal day-to-day living noises, including general household DIY or home improvements that are carried out during the day
• Cooking odours
• One off incidents of noise nuisance, such as parties or BBQ's, where there is no evidence that noise will or has reoccured
• Babies crying
• Children playing in the street
• General parking, or lack of parking, issues.

Before reporting ASB, we would encourage you to talk to the person causing the problem, if it is safe to do so and you feel comfortable. They may not realise that their behaviour is having an impact on you and this may resolve the problem quickly.

Once you have made an ASB complaint, we will contact you within:

• Five days - for a Tenancy Management Case, such as noise or nuisance
• Three days - for a Tenancy Enforcement Case, such as serious ASB, hate crime or violence.

When you report an ASB to us, we will:

• complete an ASB triage with you. This will allow us to determine what our next steps will be.

• agree an action plan with you and give you a copy of this.
• provide the name of the officer who will manage your case.
• support you in any way we can throughout the investigation.
• carry out a thorough and fair investigation and always look for solutions.
• be open and honest with you and focus on what we ‘can do’.
• keep in regular contact with you by an agreed method and at a frequency agreed with you in the action plan.
• discuss the options available, such as acceptable behaviour contracts, mediation, or legal action to agree the way forward.

• work with the police and other agencies to resolve your complaint.
• only close your complaint after discussing it with you first and confirm everything in writing.

During the investigation, we will contact:

• the person you have made a complaint about, if appropriate. We will discuss the complaint that has been made and get their version of events. We will not reveal your identity at any point.
• other residents or witnesses to gather further information.
• any other relevant agencies that may provide further information, such as police and environment health teams.

If we do not have enough evidence, we will let you know, and we may have to close the case.

We are unable to investigate anonymous reports but please be assured that your details will remain confidential - we will never share your information without prior consent. We will use your details to contact you for more information and to keep you updated on what we’re doing to help.

We aim to resolve all cases of Anti-Social Behaviour but recognise that this will not always be possible. We will keep everyone informed when we plan to close a case and explain fully our reasons for doing so.

We will also close cases if there is lack of evidence if advice and recommendations to resolve the complaint have not been followed.

There are a number of ways to report ASB:

• Calling 0344 736 0063. Our Customer Service Centre is open from 8.00am to 5pm Monday to Friday
• Emailing info@redwing.co.uk
• In person at our office on 16 Duke Street, Liverpool, L1 5GB. We are open Monday to Friday from 9.00am to 5pm, and Saturdays from 9am – 4pm
• Online using the form below.

Redwing Anti social behaviour form

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