Our policies

All of our policies in one place, so you know where you stand.

This page brings together all of our key policies in one place, so you can easily understand your rights, the services we provide, and how we support you throughout your tenancy.

We believe that policies should not just be documents - they should reflect our values and our promise to you as your landlord. That’s why our policies are designed to:

·      Support you in maintaining your tenancy and thriving in your home.

·      Promote fairness and respect, ensuring equitable outcomes for all residents.

·      Provide transparency, so you know what to expect from us and how to hold us to account.

·      Encourage your voice, so your feedback shapes the services we deliver.

 

Accessibility - Do you need to translate or listen to the policy instead?

We want everyone to be able to access and understand our policies, regardless of language or reading ability. That’s why our website includes ReachDeck, a powerful accessibility and translation tool.

With ReachDeck, you can:

·      Listen to the page: Click the speaker icon to have the content read aloud to you.

·      Translate into multiple languages: Instantly translate the page into over 100 languages using the translation feature.

·      Use reading aids: Highlight text, change font sizes, and adjust contrast to suit your needs.

Look for the ReachDeck toolbar at the top of the page - it’s easy to use and designed to help you get the most from our website.

 

Antisocial Behaviour Policy (this link will open in a new window)

This policy explains how Redwing deals with reports of anti‑social behaviour (ASB) to help keep our homes and communities safe.

Customer Feedback-Policy (this link will open in a new window)

This policy explains how you can tell us what you think – and how we’ll listen, respond, and use your feedback to improve services for everyone.

Home Ownership Policy (this link will open in a new window)

This policy explains how Redwing manages all home ownership transactions for leaseholders and tenants across The Regenda Group (our parent company). It covers a range of options that help customers buy, extend, or manage the ownership of their homes. 

Leasehold Management Policy (this link will open in a new window)

This policy explains how Redwing manages all home ownership transactions for leaseholders and tenants across The Regenda Group (TRG). It covers a range of options that help customers buy, extend, or manage the ownership of their homes. 

Rent to Buy Policy (this link will open in a new window)

This policy explains how Redwing manages Rent to Buy homes. It covers how properties are marketed, how applications are assessed, how rent is set, and what support tenants receive during their tenancy. It also outlines what happens after the initial five‑year period, when the landlord may decide whether to sell the home or convert it to another tenure type.

Sales Policy (this link will open in a new window)

This policy outlines Redwing’s approach to facilitating all transactions related to the delivery of Sales Services for leaseholders within The Regenda Group (TRG) and for external clients. It sets out how Redwing sells a variety of tenure types, in a transparent, efficient, and customer-focused manner. 

The services covered under this policy include, but are not limited to: Outright Sales, Shared Ownership Sales, Shared Ownership Resales.

Shared Ownership Policy (this link will open in a new window)

This policy outlines Redwing’s approach to shared ownership, how we allocate and ensure that applicants can afford the home they purchase, how customers increase their equity share,  resell their home  and how services charges, rent and sinking funds are collected. 

Sinking Fund Policy (this link will open in a new window)

This policy will outline Redwing’s approach to maintaining sinking funds and reserve funds to ensure that there are sufficient funds available to cover major works and renewals in accordance with the lease agreement. 

Tenancy Management Policy (this link will open in a new window)

This policy explains how Redwing manages tenancies to help create safe, well‑run, and sustainable communities. It sets out what tenants can expect from Redwing - including clear communication, regular property checks, support to help tenants keep to their tenancy agreement, and fair action when responsibilities are not met.

It also explains the rights and responsibilities of tenants, the legal requirements Redwing must follow, and the steps taken when a tenancy needs to be ended, changed, or reviewed.