Our policies

This policy explained

This policy explains how we assess, fund and deliver adaptations (like grab rails, ramps, stairlifts or bathroom/kitchen changes) so residents with disabilities or health conditions can live safely and independently. It covers what counts as a minor or major adaptation, how decisions are made, how we work with local authorities and Disabled Facilities Grants, and when re‑housing may be a better option. 

Read our Aids and Adaptations Policy (this link will open in a new window)

What it means for you

If you need changes to your home, we’ll look at what’s reasonable and practical, agree the best solution with you, and keep you updated throughout. We’ll prioritise urgent needs, make sure work is done safely and to standard, and remove or recycle equipment when it’s no longer required. 

This policy explains how Redwing deals with reports of anti‑social behaviour (ASB) to help keep our homes and communities safe.

Antisocial Behaviour Policy (this link will open in a new window)

The policy explained

This policy explains how we help anyone who is experiencing domestic abuse. It says that everyone has the right to feel safe at home, and that abuse is never the victim’s fault. The policy also sets out how staff will listen, take concerns seriously, and work with other services like the police or social care to keep people safe. For example, the policy says “we will take a pro‑active and supportive approach to all who ask for help or report domestic abuse to us.”

Read our Domestic Abuse Policy (this link will open in a new window.)

What it means for you

If you tell us you’re worried about domestic abuse, we will listen, believe you, and act to help keep you safe. This might include giving you advice, helping you contact specialist support, or making your home more secure. The policy explains that staff will record concerns, share information only with people who need to know, and always put your safety first. As the policy states, staff will “take all possible measures to ensure that any Regenda property… is safe and secure.”

This policy explained

This policy sets out how we handle compliments, comments, and complaints across all Regenda Group buildings, including homes covered by enhanced safety regulations. It explains how you can share feedback, what standards we follow, and how we make sure our services remain accessible, fair and responsive to your needs.

Read our Customer Feedback Policy (this link will open in a new window)

What it means for you

You can expect us to take your feedback seriously, follow clear rules and timescales, and communicate with you in a way that meets your needs. If you have difficulties accessing our services, we will provide alternative ways to support you. The policy also ensures we continually improve by reviewing cases, following national standards, and being transparent about our performance.

This policy explained

This policy sets out how Regenda Homes manages neighbourhoods and shared communal areas to make sure they are safe, clean, well‑maintained and compliant. It explains how we inspect and monitor communal spaces, how we deal with issues such as cleaning, grounds maintenance, repairs and health and safety,  and how we work with residents to improve their neighbourhoods. It also covers how we record findings, publish inspection results, and act quickly when problems are identified.

Read our Neighbourhood Management Policy (this link will open in a new window)

What it means for you

You can expect your building and neighbourhood to be regularly inspected, with clear standards in place for cleanliness, safety and maintenance. Any issues we find - or that you report - will be logged, passed to the right teams and resolved as soon as possible. You’ll also have opportunities to get involved in estate inspections and help shape improvements in your area, making your community safer, cleaner and more enjoyable to live in.

This policy explains how Redwing manages all home ownership transactions for leaseholders and tenants across The Regenda Group (our parent company). It covers a range of options that help customers buy, extend, or manage the ownership of their homes. 

Home Ownership Policy (this link will open in a new window)

This policy explains how Redwing manages all home ownership transactions for leaseholders and tenants across The Regenda Group (TRG). It covers a range of options that help customers buy, extend, or manage the ownership of their homes. 

Leasehold Management Policy (this link will open in a new window)

This policy explains how Redwing manages Rent to Buy homes. It covers how properties are marketed, how applications are assessed, how rent is set, and what support tenants receive during their tenancy. It also outlines what happens after the initial five‑year period, when the landlord may decide whether to sell the home or convert it to another tenure type.

Rent to Buy Policy (this link will open in a new window)

This policy explained

This policy explains how we look after and repair our homes, the types of repairs we are responsible for, and the standards you can expect when reporting an issue. It covers responsive repairs, pest management, disrepair, and requests for home alterations, as well as how we prioritise and complete repairs efficiently and safely.

Read our Repairs and Maintenance Policy (this link will open in a new window)

What it means for you

You’ll know who is responsible for which types of repairs, how to report a problem, and what timeframes apply. You can expect a reliable, value‑for‑money service that keeps your home in good condition. We’ll communicate clearly, act promptly, and make sure essential repairs are completed to a high standard - helping to keep your home safe, comfortable and well‑maintained.

This policy outlines Redwing’s approach to facilitating all transactions related to the delivery of Sales Services for leaseholders within The Regenda Group (TRG) and for external clients. It sets out how Redwing sells a variety of tenure types, in a transparent, efficient, and customer-focused manner. 

The services covered under this policy include, but are not limited to: Outright Sales, Shared Ownership Sales, Shared Ownership Resales.

Sales Policy (this link will open in a new window)

This policy outlines Redwing’s approach to shared ownership, how we allocate and ensure that applicants can afford the home they purchase, how customers increase their equity share,  resell their home  and how services charges, rent and sinking funds are collected. 

Shared Ownership Policy (this link will open in a new window)

This policy will outline Redwing’s approach to maintaining sinking funds and reserve funds to ensure that there are sufficient funds available to cover major works and renewals in accordance with the lease agreement. 

Sinking Fund Policy (this link will open in a new window)

This policy explains how Redwing manages tenancies to help create safe, well‑run, and sustainable communities. It sets out what tenants can expect from Redwing - including clear communication, regular property checks, support to help tenants keep to their tenancy agreement, and fair action when responsibilities are not met.

It also explains the rights and responsibilities of tenants, the legal requirements Redwing must follow, and the steps taken when a tenancy needs to be ended, changed, or reviewed.

Tenancy Management Policy (this link will open in a new window)