Leaseholder repair responsibilities

Depending on where you live, we have different repair responsibilities. In general, we are responsible for communal repairs and maintenance, and the cost is included in your service charge. 

We have a team of Property Managers who visit your scheme every 4-6 weeks. They check the condition of the building and raise any repairs needed. You can also report issues by: 

  • Calling our Contact Centre on 0344 736 0063 

  • Emailing info@redwing.co.uk (for non-emergency repairs) 

Your lease is specific to your home and will explain what you are responsible for and what we look after. 

We are usually responsible for: 

  • Cleaning communal areas and windows 

  • Grounds maintenance, car parks and pathways 

  • Repairs to the main structure (roof, brickwork, porches) 

  • Maintenance of communal M&E equipment (e.g. water boosters, lifts, sump pumps) 

  • Fire safety checks (fire alarms, emergency lighting, dry risers, sprinklers) 

You are usually responsible for: 

  • All internal repairs in your home 

  • Pipework that only serves your property 

Please check your lease for full details. 

If you don’t have a copy of your lease, contact our team on: 

info@redwing.co.uk 

0344 736 0063