Keeping your home free from damp, mould and condensation

We want your home to be safe, dry and comfortable. If you spot damp, mould or condensation, please tell us as soon as you can.  

How to report damp and mould

To let us know if there is damp, mould or condensation in your home, you can:

  • Call us on 0344 736 0063 
  • Email us on info@redwing.co.uk  

For emergencies, such as immediate risk to health and wellbeing, please call us straight away on 0344 736 0063 - our emergency phone line is open 24/7. 

How to spot damp and mould in your home:

Damp and mould can look and feel different depending on what’s causing it. Here’s how to spot the signs and what they might mean:

Common signs of damp

  • Walls or ceilings feel cold or wet
  • Peeling wallpaper or paint
  • Damp patches that change after rain
  • Musty smells
  • Black, white or green fuzzy spots (mould)
  • Condensation on windows or walls

Types of damp and mould

Types of damp and mould
Type Explanation
condensation on window

Condensation

Condensation is the most common. It happens when warm air hits cold surfaces, like windows or walls, and leaves tiny drops of water. Over time, this can lead to black or green mould, especially in rooms like kitchens and bathrooms.
rising damp on wall

Rising damp   

Rising damp comes up from the ground and into your walls. It usually affects the lower part of walls and leaves damp patches or salty marks. It’s more common in older homes and doesn’t usually cause black mould. 

penetrating damp on wall

Penetrating damp

Penetrating damp is caused by water getting in from outside, through broken roof tiles, cracked walls or faulty gutters. It often shows up after heavy rain and can leave damp patches on walls or ceilings near the leak.
leak from pipe

Leaks and plumbing

Leaks from plumbing can also cause damp. This might be around sinks, baths, showers or pipes. You might see water stains or feel damp areas near joints or seals. Mould is less common here, but it can still grow if the area stays wet.

What happens after you report damp and mould?

We follow strict rules under Awaab’s Law to keep homes safe. Here’s what we do once you’ve reported a problem:
  1. We check how urgent it is - If it’s an emergency, we’ll complete the work within 24 hours.
  2. We look at who lives in your home - We’ll check if anyone is vulnerable – like children, older people or anyone with health conditions. We may speak to medical professionals to help us understand your needs.
  3. We keep you updated - If you’re vulnerable, we’ll give you extra updates and make sure your repairs are tracked closely.
  4. We offer temporary accommodation if needed - If your home isn’t safe to stay in, we’ll follow our Temporary Accommodation Policy to help you.
  5. We arrange a survey - Within 10 working days, we’ll send someone to check your home and look for any health risks using the HHSRS (Housing Health and Safety Rating System).
  6. We send you a summary - You’ll get a written summary of what we found within 3 working days of the survey.
  7. We let you know when emergency work is done - We’ll keep you informed so you know what’s been fixed.
  8. We start safety work quickly - If there’s a hazard, we’ll begin work to make it safe within 5 days.
  9. We finish the rest of the work - We’ll aim to complete all repairs within 30 days, or for major works within 12 weeks.