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Keeping your home free from damp, mould and condensation
We want your home to be safe, dry and comfortable. If you spot damp, mould or condensation, please tell us as soon as you can.
How to report damp and mould
To let us know if there is damp, mould or condensation in your home, you can:
- Call us on 0344 736 0063
- Email us on info@redwing.co.uk
- Let us know in person at 16 Duke Street, Liverpool, L1 5GB
For emergencies, such as immediate risk to health and wellbeing, please call us straight away on 0344 736 0063 - our emergency phone line is open 24/7.
How to spot damp and mould in your home:
Damp and mould can look and feel different depending on what’s causing it. Here’s how to spot the signs and what they might mean:
Common signs of damp
- Walls or ceilings feel cold or wet
- Peeling wallpaper or paint
- Damp patches that change after rain
- Musty smells
- Black, white or green fuzzy spots (mould)
- Condensation on windows or walls
Types of damp and mould
| Type | Explanation |
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Condensation Condensation is the most common. It happens when warm air hits cold surfaces, like windows or walls, and leaves tiny drops of water. Over time, this can lead to black or green mould, especially in rooms like kitchens and bathrooms. |
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Rising damp Rising damp comes up from the ground and into your walls. It usually affects the lower part of walls and leaves damp patches or salty marks. It’s more common in older homes and doesn’t usually cause black mould. |
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Penetrating damp Penetrating damp is caused by water getting in from outside, through broken roof tiles, cracked walls or faulty gutters. It often shows up after heavy rain and can leave damp patches on walls or ceilings near the leak. |
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Leaks and plumbing Leaks from plumbing can also cause damp. This might be around sinks, baths, showers or pipes. You might see water stains or feel damp areas near joints or seals. Mould is less common here, but it can still grow if the area stays wet. |