Leaseholder FAQs

Got a question about your lease?  You’ll  find answers to the most common topics below but if you need more help just get in touch!

Leaseholders tenant handbook

Looking for answers? Our leaseholder handbook explains what you can expect from us and what we ask from you as a leaseholder. It is designed to help you understand how your lease works and where to find advice when you need it.

Click here to view the Leaseholder Handbook 

I'm a leaseholder - how does insurance work?

As a leaseholder, you will need contents insurance to ensure that  your belongings , such as electrical items, furniture, carpets and furnishings  are covered . This must include cover for accidental damage to the property.    

As your landlord, Redwing will cover buildings insurance.    

Find out more about insurance for leaseholders (this link will open in a new window)

Management and admin fees

Your service charge includes a management fee. This fee covers the cost of managing your building or estate and supporting the services you receive. It includes:

  • preparing the annual service charge budget

  • collecting and administering service charge payments

  • producing audited end‑of‑year accounts

  • providing annual accounts to leaseholders and shared owners

  • access to a 24/7 emergency telephone line (0344 736 0063) for urgent building issues

  • arranging and administering buildings insurance

  • providing advice and support on day‑to‑day management matters

  • responding to standard customer enquiries

Some tasks, such as one‑off requests or specialist work, may be charged separately as administration fees. You can ask us for a full list of these charges.

 

Find out more about management and admin fees for leaseholders (this link will open in a new window.

Staircasing

What is staircasing?  

Staircasing is the process of buying more shares in your home, which can reduce your monthly rent. Your lease will specify the increments you can purchase .   You can find out more here.    

Can I get advice on staircasing?  

Yes ! We partnered with  UKMC  (UK Mortgage Centre) to  offer  our customers  mortgage advice .  They’re  a team of experts  knows shared ownership well , l et us know if  you’d  like to be put in touch.  

Contact The Leasehold Advisory Service

The Leasehold Advisory Service (LEASE) is a government-funded, independent body that provides free advice on residential leasehold and park home law in England and Wales. The advisers are legally qualified and offer clear, impartial guidance to help you understand your rights and responsibilities.

You can contact the Leasehold Advisory Service for support with your lease, service charges, buying and selling or other leasehold issues.

Visit The Leasehold Advisory Service website (this link will open in a new window)