Sales and lettings 0151 703 3703 Property management 0344 736 0063
Shared Ownership FAQs
Got a question about your shared ownership home? You’ll find answers to the most common topics below - from insurance and fees to staircasing and lease extensions. If you need more help, just get in touch.
Buildings Insurance
Do I need to arrange buildings insurance myself?
No - buildings insurance is included as part of your service charge. The policy has recently been renewed, and you can find a summary of the cover and how to make a claim. Click here to find out more
What does buildings insurance cover?
It covers the structure of your home, but not your personal belongings.
Do I need contents insurance?
Yes - you're responsible for insuring the contents of your home, including carpets, furniture, and personal items. Your contents insurance should also include cover for accidental damage to the property.
Management Fee and Service Charges
What does the management fee cover?
Your service charge includes a management fee which covers:
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Preparing service charge budgets
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Collecting and administering funds
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Producing audited end-of-year accounts
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Providing accounts to leaseholders
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A 24/7 emergency telephone line (0344 736 0063)
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Arranging and administering buildings insurance
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Advising on day-to-day management
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Responding to standard customer queries
Do you have more information about service charges?
Yes! We’ve put together a few short videos to explain the most common questions, like what’s included in your management fee, how reserve funds work, and how we make sure you’re getting value for money.
Home Improvements
Can I make changes to my home?
Your lease usually requires landlord consent for structural and some internal changes. Please contact us before starting any work so we can check your lease and guide you through our Home Improvement process.
How do I ask you for permission to make home improvements?
Staircasing
What is staircasing?
Staircasing is the process of buying more shares in your home, which can reduce your monthly rent. Your lease will specify the increments you can purchase. You can find out more here.
Can I get advice on staircasing?
Yes! We partnered with UKMC (UK Mortgage Centre) to offer our customers mortgage advice. They’re a team of experts knows shared ownership well, let us know if you’d like to be put in touch.