The Resident Voice Panel is just one of the ways our customers can influence the way we work. The Panel exists to holds us to account and helps us deliver our Customer Voice Strategy.  

 

What does the RVP do?

  • Shares resident views with our Board and its committees to help us prioritise and shape services.
  • Monitors the performance of our complaints service.
  • Acts as a 'critical friend' by reviewing policies and strategies that directly impact services.
  • Provides feedback to make sure we're on track with The Regenda Group's Equality, Diversity, and Inclusion Strategy.
  • Identifies problems and provides feedback to help Regenda Homes and Redwing meet the expectations of our residents and regulators.
  • Monitors the Tenant Satisfaction Measures for Regenda Homes and Redwing - to do this the panel selects a series of key performance measures that they keep a close eye on. 


The panel is made of Redwing and Regenda Homes residents from across North West England. The Executive Director of Customer Services chairs the panel, which is also championed by a Board Member, forming a direct route from the Residents Voice Panel to The Regenda Board. 

 

Hear from one of our RVP members - Kelly

"I feel more empowered as a tenant and feel a sense of satisfaction that I can contribute towards improving the service that tenants receive."

- Kelly, RVP member since 2022 and Board member since 2025

Governance
The Resident Voice Panel is a part of the Regenda Group's Governance structure with its own terms of reference.

Senior managers will be responsible for reporting customer feedback performance, regulatory compliance and performance. The RVP reviews areas for scrutiny and monitors the outcomes and delivery of recommendations.

The image below shows how the Resident Voice Panel supports key strategies and feeds straight into the Board. 

This means that what our residents say goes straight to the top decision-makers. It helps make sure we really focus on our customers, follow our Group Corporate Plan, and stick to our Resident Engagement Strategy, which is how we work with and listen to residents.

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Trevor Hawitt

Trevor Hawitt

I live in Aigburth and I have been employed as a civil servant for over 30 years.

I am partically retired and I'm enjoying my longer weekends, spending time with my dog Harvey. My interests include travel and experiencing new places with culture and local food. 

I’m looking forward to working with Regenda and Redwing, alongside other residents, to improve customer service and engagement.